Shipping & Returns

DELIVERY

HOW MUCH DOES DELIVERY COST?

Shipping costs vary and are visible at checkout but usually in the UK for the standard packages it is 4.99 pounds.

As a marketplace, most of our products are dispatched by Getharley who form part of the Dr Chilli Padi community. Some products will be sent from different dispatchers and with this in mind, there may be multiple shipping charges applied at checkout.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Delivery times vary, please see below:

We will typically aim to have your order with you within 5-10 business days but it can be as fast as the next day.

OUR RETURNS POLICY

We hope you are happy with your Dr Chilli Padi purchase. However, if you would like to return your item you have 14 days to notify us from the date of receipt. You will have a further 14 days to send your item back to the Partner after receiving a response from Dr Chilli Padi. The returns period will expire 28 days from the day on which you receive the goods that you have ordered.

Please note that you, the customer, are responsible for the safe return of the product to the partner. Therefore you are liable for any mishandling of the product and damage caused from receiving the product to it being received back into the brand partners facility. We ask that you consider the means of transit back to the partner carefully to ensure your return arrives in the condition it was received in.

WHAT YOU CANNOT SEND BACK FOR A REFUND OR EXCHANGE

Skin care products that have been opened cannot be returned.